Our Review Monitoring and Management Solutions:
The Impact of Online Business Reviews
Online reviews have supplanted word-of-mouth marketing in a revolutionary way. Every year, more people flock to popular social and review platforms like Yelp, Facebook, and Google to both praise and criticize local businesses.
However, for many companies, keeping up with the constant stream of customer feedback is a major time-suck, and understanding how to respond appropriately is a source of confusion and frustration.
Why People Trust Online Reviews
Reviews, accurate business information, and social media activity impact a business's reputation and influences whether a consumer decides to do business with them. Businesses need a way to manage all of these factors in a scalable way.
With Reputation Management, you can keep on top of online activity affecting the reputation of a business, including reviews, listings, and social media, helping you make expert recommendations, and provide proof-of-performance.
Responding to Reviews
Review response is an integral part of overall reputation management. Responding to online reviews is not only a critical component in building a positive online presence, but also in encouraging other consumers to leave their feedback and engage with your business.
How To Respond To Reviews
Review responses are the perfect platform to engage with customers, manage feedback, and sprinkle in a little marketing for your business.
Businesses that take the time to respond to their customers can really set themselves apart from the competition.
With Corberry’s solutions, your local business can easily respond to online reviews and build trust, which translates into higher loyalty and increased sales.
Gathering Customer Feedback
Getting more positive reviews is a big part of cultivating a strong online presence, and should be a primary the goal for every local business. Each major platform has different rules regarding the collection of customer feedback. Many platforms have specific policies on review solicitation in particular.
An understanding of each platform’s review management best practices, and concepts like review-gating, will help you get the most out of them while also maximizing customer experience.
How Review Monitoring and Management Works
Monitoring and responding to the full spectrum of customer sentiment is a huge customer service opportunity for the business, and an opportunity for you to demonstrate your value as the reputation management provider.
Review & Listing Sites Monitored
…and many more.