Review Responses
Stay on top of your online reviews with managed Review Responses.
The web is full of people talking about your business’s customer experience. But not every business owner has the time to keep track of their reputation online — let alone respond to every review they get. Our marketing strategists will respond to all negative and positive reviews on behalf of your business. Includes weekly monitoring of each time your business is mentioned online.
Requires active Reputation Management, sold separately
What is this?
We’ll monitor, manage, and respond to all the reviews your business receives online.
Why do you need it?
- You don’t have time to read and answer reviews.
- You might not know how to address negative reviews.
- You don’t know how to measure your brand’s reputation.
Benefits:
- Build customer loyalty and humanize your brand.
- Turn happy customers into brand advocates.
- Turn negative reviews into opportunities.
- Influence page rank up to 10%
- Increase website visits up to 25%
- Showcase success with positive reviews
- Gain the trust of clients with real feedback
FAQ
What is the time frame to make any suggestions or edits to the suggested negative review response?
To keep costs minimal, review requests will only be sent out to customers once a week with each new list your business provides.
Why is it so important to respond to both positive and negative reviews?
By responding to online reviews you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues.
Will you respond to my business's existing review backlog?
Review Management only covers reviews posted after an accounts initial start date.
What kind of content will you include in review responses?
Review responses are never canned, and always tailored to the review content.
Can't I just delete my negative reviews?
In most cases, we can make the changes through the testing system and you will not have to do any creative or coding until there is a winning result. A piece of code will have to be added to the site for testing. Once a new design is proven to create a conversion lift, then you will have to make the changes to the site or page. In some complex test cases custom coding maybe required. This will be discussed in advance and a custom quote maybe required.
How can I get my client more reviews?
Review Management only covers reviews posted after an accounts initial start date.
Does Review Management cover review responses in another language?
No, our agency only responds to reviews in English.
Do you monitor comments after a review response is posted?
To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by your business and we will advise you when your assistance is required.
There are listing sites that have reviews for my client but the client does not have access to these sites.
To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by your business and we will advise you when your assistance is required.
Is there a limit to how many reviews you will respond to for a given client?
To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by your business and we will advise you when your assistance is required.
Why People Trust Online Reviews
How To Respond To Reviews
Review responses are the perfect platform to engage with customers, manage feedback, and sprinkle in a little marketing for your business.
Businesses that take the time to respond to their customers can really set themselves apart from the competition.
With Corberry’s solutions, your local business can easily respond to online reviews and build trust, which translates into higher loyalty and increased sales.
Our Review Monitoring and Management Solutions:
Customer Voice
Turn customer experiences into stars.
Review Requests
Customer list generated review requests.
Review Responses
Fully managed and drafted responses for all of your reviews.
Reputation Management
Monitor and manage your online reputation.
StoryTap | Starter
The easiest way to get 5 customer VIDEO REVIEWS per month.
StoryTap | Social Savvy
The easiest way to get 15 user-generated VIDEO REVIEWS per month.
Review & Listing Sites Monitored
411.com
Cars.com
Citysearch
DealerRater
Doctor.com
Edmunds
Expedia
Facebook
Glassdoor
Google
Health Grades
Houzz
Indeed.com
Local Edge
Merchant Circle
MySask411
N49
Open Table
RateMDs Doctors
Superpages
SureCritic
TrueLocal
Vitals
Yahoo! Local
Yellow Book
Yellow Bot
YellowPages
ZipLocal
ZocDoc
Zomato
…and many more.
Online PR Management
Social Mentions Monitoring
Negative Content Filtering
Negative Content Removal
Our case studies
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Pizza Shop Review Requests
Pizza Shop Review Requests Case Study How Asking for Reviews Made One Pizza Shop a Star Among Locals Ninety percent
Gals N’ Gowns
Gals N' Gowns Case Study How a bridal shop said “I Do” to a 1,353% Return on Investment with digital
Fit4Life Gym
Fit4Life Gym Case Study Business, brand awareness and brawn: a local digital advertising success story You don’t have to learnTell us about your project
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Contact us today and get maximum returns of your investments.
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