Review Responses

Fully managed and drafted responses for all of your reviews.

Stay on top of your online reviews with managed Review Responses.

The web is full of people talking about your business's customer experience. But not every business owner has the time to keep track of their reputation online — let alone respond to every review they get. Our marketing strategists will respond to all negative and positive reviews on behalf of your business. Includes weekly monitoring of each time your business is mentioned online.

Requires active Reputation Management, sold separately

What is this?

We’ll monitor, manage, and respond to all the reviews your business receives online. 

Why do you need it?

  • You don’t have time to read and answer reviews.
  • You might not know how to address negative reviews.
  • You don’t know how to measure your brand’s reputation.

Benefits:

  • Build customer loyalty and humanize your brand.
  • Turn happy customers into brand advocates.
  • Turn negative reviews into opportunities.
Review Requests

Influence page rank up to 10%

Increase website visits up to 25%

Showcase success with positive reviews

Gain the trust of clients with real feedback

FAQs

What is the time frame to make any suggestions or edits to the suggested negative review response?

To keep costs minimal, review requests will only be sent out to customers once a week with each new list your business provides.

What kind of content will you include in review responses?

Review responses are never canned, and always tailored to the review content.

Does Review Management cover review responses in another language?

No, our agency only responds to reviews in English.

Can't I just delete my negative reviews?

In most cases, we can make the changes through the testing system and you will not have to do any creative or coding until there is a winning result. A piece of code will have to be added to the site for testing. Once a new design is proven to create a conversion lift, then you will have to make the changes to the site or page. In some complex test cases custom coding maybe required. This will be discussed in advance and a custom quote maybe required.

Do you monitor comments after a review response is posted?

To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by your business and we will advise you when your assistance is required.

Is there a limit to how many reviews you will respond to for a given client?  

To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by your business and we will advise you when your assistance is required.

There are listing sites that have reviews for my client but the client does not have access to these sites.

To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by your business and we will advise you when your assistance is required.

How can I get my client more reviews?

Review Management only covers reviews posted after an accounts initial start date.

Will you respond to my business's existing review backlog?

Review Management only covers reviews posted after an accounts initial start date.

Why is it so important to respond to both positive and negative reviews?

By responding to online reviews you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues.

Why People Trust Online Reviews

How To Respond To Reviews

Review responses are the perfect platform to engage with customers, manage feedback, and sprinkle in a little marketing for your business.

Businesses that take the time to respond to their customers can really set themselves apart from the competition.

With Corberry’s solutions, your local business can easily respond to online reviews and build trust, which translates into higher loyalty and increased sales.

Our Review Monitoring and Management Solutions:

Customer Voice

Turn customer experiences into stars.

Review Requests

Customer list generated review requests.

Review Responses

Fully managed and drafted responses for all of your reviews.

Reputation Management

Monitor and manage your online reputation.

Video Reviews

The easiest way to get 5 customer VIDEO REVIEWS per month.

Video Reviews

The easiest way to get 15 user-generated VIDEO REVIEWS per month.

Review & Listing Sites Monitored

411.com
Cars.com
Citysearch
DealerRater
Doctor.com
Edmunds
Expedia
Facebook
Glassdoor

Google
Health Grades
Houzz
Indeed.com
Local Edge
Merchant Circle
MySask411
N49

Open Table
RateMDs Doctors
Superpages
SureCritic
TrueLocal
Vitals
Yahoo! Local
Yellow Book

Yellow Bot
YellowPages
ZipLocal
ZocDoc
Zomato

…and many more.

Online PR Management

Social Mentions
Monitoring

Negative Content Filtering

Negative Content Removal

Our case studies

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The foundation of a successful Reputation Management campaign is an in-depth evaluation of your circumstances and objectives. Each of our services can be used separately depending on your needs and targets.

Tell us about your project

Let us help you get your business online and grow it with passion

Contact us today and we will help build your brand awareness, strengthen your authority and drive traffic to your website.

Testimonials

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