Customer Voice

Gather customer feedback via email and SMS

Customer Voice

Turn customer experiences into stars with Customer Voice

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Your business knows that it’s important to capture your customer's feedback, but you need help managing the feedback loop.

With Customer Voice, your business has the power to gather customer experiences to boost your online star power and drive more business. Win the trust of new customers, collect their valuable feedback and show up where they are looking online.

Customer Voice delivers a powerful customer feedback tool that will have your business seeing stars!

Gallery:

The most influential factor for getting ranked on Google

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Key benefits of Customer Voice

Use happy customers to win new customers: Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their experiences online so new customers know your clients can be trusted.

Collect feedback to better your clients’ business: Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.

Build a targeted presence across popular review sites: Make sure your clients’ reviews show up where their customers spend the most time. Focus on collecting feedback on the review sites that impact their business.

Help businesses shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.

Reach customers wherever they are: Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.

Turn customer experiences into stars

Use happy customers to win new customers

Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their feedback and experiences online so new customers know your clients can be trusted.

Customer Voice Feedback to better business

Collect feedback to better your clients’ business

Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.

Customer Voice Multiple Review Sites

Build a targeted presence across popular review sites

Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their feedback and experiences online so new customers know your clients can be trusted.

Local Search Customer Voice

Help businesses shine in local search

Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.

Customer Voice reach SMS email

Reach customers wherever they are

Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.

Customer Voice features

FeatureDescription
SMS RequestInvite customers to leave feedback via text message
Email RequestInvite customers to leave feedback via email
Request MetricsSee how many requests have been sent, click through rates, Request status, etc.
Customizable TemplatesChoose from a list of set templates or customize our templates to match your branding.
Customizable Review WidgetCustomize and display the Review Widget on any website to conveniently ask for feedback from customers.

Collecting reviews for a business can bring real-world customers

ABC Window Cleaning went from just a couple reviews in three years, to over twenty 5-star reviews in two months. Their increased review count and accurate business listings led to an increase in new customers:

Review & Listing Sites Monitored

411.com
Cars.com
Citysearch
DealerRater
Doctor.com
Edmunds
Expedia
Facebook
Glassdoor

Google
Health Grades
Houzz
Indeed.com
Local Edge
Merchant Circle
MySask411
N49

Open Table
RateMDs Doctors
Superpages
SureCritic
TrueLocal
Vitals
Yahoo! Local
Yellow Book

Yellow Bot
YellowPages
ZipLocal
ZocDoc
Zomato

…and many more.

Online PR Management

Social Mentions
Monitoring

Negative Content Filtering

Negative Content Removal

Our Review Monitoring and Management Solutions:

Customer Voice

Turn customer experiences into stars.

Review Requests

Customer list generated review requests.

Review Responses

Fully managed & drafted responses for all of your reviews.

Reputation Management

Monitor and manage your online reputation.

Video Reviews

The easiest way to get 5 customer VIDEO REVIEWS per month.

Video Reviews

The easiest way to get 15 user-generated VIDEO REVIEWS per month.

Our case studies

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The foundation of a successful Reputation Management campaign is an in-depth evaluation of your circumstances and objectives. Each of our services can be used separately depending on your needs and targets.

Tell us about your project

Let us help you get your business online and grow it with passion

Contact us today and we will help build your brand awareness, strengthen your authority and drive traffic to your website.

Testimonials

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