Customer Voice
Gather customer feedback via email and SMS
Turn customer experiences into stars with Customer Voice
Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Your business knows that it’s important to capture your customer’s feedback, but you need help managing the feedback loop.
With Customer Voice, your business has the power to gather customer experiences to boost your online star power and drive more business. Win the trust of new customers, collect their valuable feedback and show up where they are looking online.
Customer Voice delivers a powerful customer feedback tool that will have your business seeing stars!
The most influential factor for getting ranked on Google
Key benefits of Customer Voice
Use happy customers to win new customers: Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their experiences online so new customers know your clients can be trusted.
Build a targeted presence across popular review sites: Make sure your clients’ reviews show up where their customers spend the most time. Focus on collecting feedback on the review sites that impact their business.
Help businesses shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.
Collect feedback to better your clients’ business: Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.
Reach customers wherever they are: Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.
Turn customer experiences into stars
Use happy customers to win new customers
Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their feedback and experiences online so new customers know your clients can be trusted.
Help businesses shine in local search
Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.
Reach customers wherever they are
Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.
Collect feedback to better your clients’ business
Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.
Build a targeted presence across popular review sites
Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their feedback and experiences online so new customers know your clients can be trusted.
Customer Voice features
SMS Request – Invite customers to leave feedback via text message
Email Request – Invite customers to leave feedback via email
Request Metrics – See how many requests have been sent, click through rates, Request status, etc.
Customizable Templates – Choose from a list of set templates or customize our templates to match your branding.
Customizable Review Widget – Customize and display the Review Widget on any website to conveniently ask for feedback from customers.
Collecting reviews for a business can bring real-world customers
ABC Window Cleaning went from just a couple reviews in three years, to over twenty 5-star reviews in two months. Their increased review count and accurate business listings led to an increase in new customers:
Review & Listing Sites Monitored
411.com
Cars.com
Citysearch
DealerRater
Doctor.com
Edmunds
Expedia
Facebook
Glassdoor
Open Table
RateMDs Doctors
Superpages
SureCritic
TrueLocal
Vitals
Yahoo! Local
Yellow Book
Yellow Bot
YellowPages
ZipLocal
ZocDoc
Zomato
Online PR Management
Social Mentions Monitoring
Negative Content Filtering
Negative Content Removal
Our Review Monitoring and Management Solutions:
Customer Voice
Turn customer experiences into stars.
Review Requests
Customer list generated review requests.
Review Responses
Fully managed and drafted responses for all of your reviews.
Reputation Management
Monitor and manage your online reputation.
StoryTap | Starter
The easiest way to get 5 customer VIDEO REVIEWS per month.
StoryTap | Social Savvy
The easiest way to get 15 user-generated VIDEO REVIEWS per month.
Our case studies
Dynamic Facebook Auto Ads
Dynamic Facebook Auto Ads Case Study Finding $7,500 Profit In 90+ Days-Old Inventory Do you auto dealership struggle with moving
Family Law Legal
Family Law Legal Case Study Achieving a 1,762% Advertising ROI for a Family Law Firm with Digital Advertising Getting local
Pizza Shop Review Requests
Pizza Shop Review Requests Case Study How Asking for Reviews Made One Pizza Shop a Star Among Locals Ninety percent
Gals N’ Gowns
Gals N' Gowns Case Study How a bridal shop said “I Do” to a 1,353% Return on Investment with digital
Fit4Life Gym
Fit4Life Gym Case Study Business, brand awareness and brawn: a local digital advertising success story You don’t have to learnTell us about your project
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